ቅሬታ ማቅረቢያ
ስልክ ቁጥር: 6230
ኢሜል: complaintoffice@nbe.gov.et
ኢሜል: complaintoffice@nbe.gov.et
Steps to Submit Complaint
STEP 1 – Reach Out to Your Financial Service Provider First
It is important that you first make your complaint to your financial services provider and give them the opportunity to resolve the matter with you.
The National Bank of Ethiopia will only review your complaint if the issue remains unresolved within 10 business days after your financial services provider has had the chance to address it.
STEP 2 – Submit Your Complaint to NBE’s Financial Consumer Protection and Education Directorate
Submit your complaint to NBE if:
- You are not satisfied with the resolution provided by the financial service provider; or
- You have not received a response within 10 business days of submitting your complaint.
STEP 3 – Present and Submit the Required Information and Documents
Please include:
- A completed application form with your contact details, description of complaint, losses incurred, and desired resolution.
- The final written response from your financial service provider (FSP).
- Copies of all correspondence with the FSP, records of phone calls (dates, times, numbers, and notes).
- Bank or account statements (if relevant).
- Product or service agreements.
- Any other documents related to your case.
