{"id":444,"date":"2025-09-21T10:20:46","date_gmt":"2025-09-21T10:20:46","guid":{"rendered":"http:\/\/tdi_65_f7e"},"modified":"2025-10-15T08:37:48","modified_gmt":"2025-10-15T08:37:48","slug":"complaint","status":"publish","type":"page","link":"https:\/\/flw.nbe.gov.et\/am\/complaint\/","title":{"rendered":"\u1245\u122c\u1273 \u121b\u1245\u1228\u1262\u12eb"},"content":{"rendered":"<div id=\"tdi_1\" class=\"tdc-zone\"><div class=\"tdc_zone tdi_2  wpb_row td-pb-row\"  >\n<style scoped>\n\/* custom css - generated by TagDiv Composer *\/\n\n\/* custom css - generated by TagDiv Composer *\/\n.tdi_2{\r\n                    min-height: 0;\r\n                }\n<\/style><div id=\"tdi_3\" class=\"tdc-row stretch_row_1200 td-stretch-content\"><div class=\"vc_row tdi_4  wpb_row td-pb-row tdc-element-style\" >\n<style scoped>\n\/* custom css - generated by TagDiv Composer *\/\n\n\/* custom css - generated by TagDiv Composer *\/\n.tdi_4,\r\n                .tdi_4 .tdc-columns{\r\n                    min-height: 0;\r\n                }.tdi_4,\r\n\t\t\t\t.tdi_4 .tdc-columns{\r\n\t\t\t\t    display: block;\r\n\t\t\t\t}.tdi_4 .tdc-columns{\r\n\t\t\t\t    width: 100%;\r\n\t\t\t\t}.tdi_4:before,\r\n\t\t\t\t.tdi_4:after{\r\n\t\t\t\t    display: table;\r\n\t\t\t\t}\n\/* inline tdc_css att - generated by TagDiv Composer *\/\n\n.tdi_4{\nposition:relative;\n}\n\n.tdi_4 .td_block_wrap{ text-align:left }\n\n<\/style>\n<div class=\"tdi_3_rand_style td-element-style\" ><style>\n\/* custom css - generated by TagDiv Composer *\/\n \n.tdi_3_rand_style::after {\ncontent:'' !important;\nwidth:100% !important;\nheight:100% !important;\nposition:absolute !important;\ntop:0 !important;\nleft:0 !important;\nz-index:0 !important;\ndisplay:block !important;\nbackground: linear-gradient(50deg,#7f5523, #dd9933) !important;\n}\n<\/style><\/div><div class=\"vc_column tdi_6  wpb_column vc_column_container tdc-column td-pb-span12\">\n<style scoped>\n\/* custom css - generated by TagDiv Composer *\/\n\n\/* custom css - generated by TagDiv Composer *\/\n.tdi_6{\r\n                    vertical-align: baseline;\r\n                }.tdi_6 > .wpb_wrapper,\r\n\t\t\t\t.tdi_6 > .wpb_wrapper > .tdc-elements{\r\n\t\t\t\t    display: block;\r\n\t\t\t\t}.tdi_6 > .wpb_wrapper > .tdc-elements{\r\n\t\t\t\t    width: 100%;\r\n\t\t\t\t}.tdi_6 > .wpb_wrapper > .vc_row_inner{\r\n\t\t\t\t    width: auto;\r\n\t\t\t\t}.tdi_6 > .wpb_wrapper{\r\n\t\t\t\t    width: auto;\r\n\t\t\t\t    height: auto;\r\n\t\t\t\t}\n<\/style><div class=\"wpb_wrapper\" ><div class=\"tdm_block td_block_wrap tdm_block_column_title tdi_7 tdm-content-horiz-center td-pb-border-top td_block_template_1\"  data-td-block-uid=\"tdi_7\" >\n<style>\n\n\/* inline tdc_css att - generated by TagDiv Composer *\/\n\n.tdi_7{\nmargin-top:55px !important;\nmargin-bottom:20px !important;\npadding-left:18px !important;\n}\n\n\/* portrait *\/\n@media (min-width: 768px) and (max-width: 1018px)\n{\n.tdi_7{\nmargin-bottom:15px !important;\n}\n}\n\n\/* phone *\/\n@media (max-width: 767px)\n{\n.tdi_7{\nmargin-bottom:15px !important;\n}\n}\n\n<\/style>\n<style>\n\/* custom css - generated by TagDiv Composer *\/\n.tdm_block_column_title{\r\n                  margin-bottom: 0;\r\n                  display: inline-block;\r\n                  width: 100%;\r\n                }\n<\/style><div class=\"td-block-row\"><div class=\"td-block-span12 tdm-col\">\n<style>\n\/* custom css - generated by TagDiv Composer *\/\n.tdi_8 .tdm-title{\r\n\t\t\t\t\tcolor: #ffffff;\r\n\t\t\t\t\r\n\t\t\t\t\tfont-family:Montserrat !important;font-size:38px !important;line-height:1.2 !important;font-weight:700 !important;\r\n\t\t\t\t}body .tdi_8 .tdm-title-line:after{\r\n\t\t\t\t\tbackground: -webkit-linear-gradient(200deg,#ffffff,#dd8500);background: linear-gradient(200deg,#ffffff,#dd8500);\r\n\t\t\t\t}.tdi_8 .tdm-title-line{\r\n\t\t\t\t\twidth: 150px;\r\n\t\t\t\t\r\n\t\t\t\t\theight: 20px;\r\n\t\t\t\t}.tdi_8 .tdm-title-line:after{\r\n\t\t\t\t\theight: 2px;\r\n\t\t\t\t\r\n\t\t\t\t\tbottom: 40%;\r\n\t\t\t\t}\n<\/style><div class=\"tds-title tds-title2 td-fix-index tdi_8 \"><h3 class=\"tdm-title tdm-title-sm\">\u1245\u122c\u1273 \u121b\u1245\u1228\u1262\u12eb<\/h3><div class=\"tdm-title-line\"><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row_inner tdi_10  vc_row vc_inner wpb_row td-pb-row\" >\n<style scoped>\n\/* custom css - generated by TagDiv Composer *\/\n\n\/* custom css - generated by TagDiv Composer *\/\n.tdi_10{\r\n                    position: relative !important;\r\n                    top: 0;\r\n                    transform: none;\r\n                    -webkit-transform: none;\r\n                }.tdi_10,\r\n\t\t\t\t.tdi_10 .tdc-inner-columns{\r\n\t\t\t\t    display: block;\r\n\t\t\t\t}.tdi_10 .tdc-inner-columns{\r\n\t\t\t\t    width: 100%;\r\n\t\t\t\t}@media (min-width: 768px) {\r\n\t                .tdi_10 {\r\n\t                    margin-left: -0px;\r\n\t                    margin-right: -0px;\r\n\t                }\r\n\t                .tdi_10 > .vc_column_inner,\r\n\t                .tdi_10 > .tdc-inner-columns > .vc_column_inner {\r\n\t                    padding-left: 0px;\r\n\t                    padding-right: 0px;\r\n\t                }\r\n                }\n\/* inline tdc_css att - generated by TagDiv Composer *\/\n\n.tdi_10{\nmargin-top:-22px !important;\nmargin-bottom:55px !important;\n}\n\n.tdi_10 .td_block_wrap{ text-align:left }\n\n<\/style><div class=\"vc_column_inner tdi_12  wpb_column vc_column_container tdc-inner-column td-pb-span3\">\n<style scoped>\n\/* custom css - generated by TagDiv Composer *\/\n\n\/* custom css - generated by TagDiv Composer *\/\n.tdi_12{\r\n                    vertical-align: baseline;\r\n                }.tdi_12 .vc_column-inner > .wpb_wrapper,\r\n\t\t\t\t.tdi_12 .vc_column-inner > .wpb_wrapper .tdc-elements{\r\n\t\t\t\t    display: block;\r\n\t\t\t\t}.tdi_12 .vc_column-inner > .wpb_wrapper .tdc-elements{\r\n\t\t\t\t    width: 100%;\r\n\t\t\t\t}\n<\/style><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\" ><\/div><\/div><\/div><div class=\"vc_column_inner tdi_14  wpb_column vc_column_container tdc-inner-column td-pb-span6\">\n<style scoped>\n\/* custom css - generated by TagDiv Composer *\/\n\n\/* custom css - generated by TagDiv Composer *\/\n.tdi_14{\r\n                    vertical-align: baseline;\r\n                }.tdi_14 .vc_column-inner > .wpb_wrapper,\r\n\t\t\t\t.tdi_14 .vc_column-inner > .wpb_wrapper .tdc-elements{\r\n\t\t\t\t    display: block;\r\n\t\t\t\t}.tdi_14 .vc_column-inner > .wpb_wrapper .tdc-elements{\r\n\t\t\t\t    width: 100%;\r\n\t\t\t\t}\n<\/style><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\" ><div class=\"td_block_wrap tdm_block_inline_text_simplified_2 tdi_15 td-pb-border-top td_block_template_1\"  data-td-block-uid=\"tdi_15\" >\n<style>\n\n\/* inline tdc_css att - generated by TagDiv Composer *\/\n\n.tdi_15{\nmargin-top:0px !important;\n}\n\n<\/style>\n<style>\n\/* custom css - generated by TagDiv Composer *\/\n.tdm_block_inline_text_simplified_2{\r\n                    display: inline-block;\r\n                    margin-bottom: 0;\r\n                    vertical-align: top;\r\n                    font-family: var(--td_default_google_font_1, 'Open Sans', 'Open Sans Regular', sans-serif);\r\n                    font-size: 16px;\r\n                    line-height: 1.8;\r\n                    text-align: left !important;\r\n                    color: #666;\r\n                    transform: translateZ(0);\r\n                }.tdm_block_inline_text_simplified_2 .td-element-style{\r\n                    z-index: -1;\r\n                }.tdi_15{\r\n                    display: block;\r\n                \r\n                    text-align: center !important;\r\n                \r\n                    color: #ffffff;\r\n                \r\n\t\t\t\t\tfont-family:Montserrat !important;font-size:15px !important;\r\n\t\t\t\t}\n<\/style>\u1235\u120d\u12ad \u1241\u1325\u122d: 6230<br> \u12a2\u121c\u120d: complaintoffice@nbe.gov.et<\/div><\/div><\/div><\/div><div class=\"vc_column_inner tdi_17  wpb_column vc_column_container tdc-inner-column td-pb-span3\">\n<style scoped>\n\/* custom css - generated by TagDiv Composer *\/\n\n\/* custom css - generated by TagDiv Composer *\/\n.tdi_17{\r\n                    vertical-align: baseline;\r\n                }.tdi_17 .vc_column-inner > .wpb_wrapper,\r\n\t\t\t\t.tdi_17 .vc_column-inner > .wpb_wrapper .tdc-elements{\r\n\t\t\t\t    display: block;\r\n\t\t\t\t}.tdi_17 .vc_column-inner > .wpb_wrapper .tdc-elements{\r\n\t\t\t\t    width: 100%;\r\n\t\t\t\t}\n<\/style><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\" ><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"tdi_18\" class=\"tdc-row stretch_row_1200 td-stretch-content\"><div class=\"vc_row tdi_19  wpb_row td-pb-row tdc-element-style\" >\n<style scoped>\n\/* custom css - generated by TagDiv Composer *\/\n\n\/* custom css - generated by TagDiv Composer *\/\n.tdi_19,\r\n                .tdi_19 .tdc-columns{\r\n                    min-height: 0;\r\n                }.tdi_19,\r\n\t\t\t\t.tdi_19 .tdc-columns{\r\n\t\t\t\t    display: block;\r\n\t\t\t\t}.tdi_19 .tdc-columns{\r\n\t\t\t\t    width: 100%;\r\n\t\t\t\t}.tdi_19:before,\r\n\t\t\t\t.tdi_19:after{\r\n\t\t\t\t    display: table;\r\n\t\t\t\t}@media (min-width: 768px) {\r\n\t                .tdi_19 {\r\n\t                    margin-left: -0px;\r\n\t                    margin-right: -0px;\r\n\t                }\r\n\t                .tdi_19 .tdc-row-video-background-error,\r\n\t                .tdi_19 > .vc_column,\r\n\t                .tdi_19 > .tdc-columns > .vc_column {\r\n\t                    padding-left: 0px;\r\n\t                    padding-right: 0px;\r\n\t                }\r\n                }@media (min-width: 768px) {\r\n\t                .tdi_19 > .td-element-style > .td-element-style-before {\r\n\t                    background-attachment: fixed;\r\n\t                }\r\n\t                .tdc-row[class*='stretch_row'] > .tdi_19.td-pb-row > .td-element-style {\r\n\t                    left: calc((-100vw + 100%)\/2) !important;\r\n\t                    transform: none !important;\r\n\t                }\r\n                }\n\/* inline tdc_css att - generated by TagDiv Composer *\/\n\n.tdi_19{\nposition:relative;\n}\n\n.tdi_19 .td_block_wrap{ text-align:left }\n\n<\/style>\n<div class=\"tdi_18_rand_style td-element-style\" ><div class=\"td-element-style-before\"><style>\n\/* custom css - generated by TagDiv Composer *\/\n\n.tdi_18_rand_style > .td-element-style-before {\ncontent:'' !important;\nwidth:100% !important;\nheight:100% !important;\nposition:absolute !important;\ntop:0 !important;\nleft:0 !important;\ndisplay:block !important;\nz-index:0 !important;\nbackground-image:url(\"https:\/\/amarea8.sg-host.com\/wp-content\/uploads\/2025\/10\/Addis-Ababa-enhanced.jpg\") !important;\nopacity:0.03 !important;\nbackground-size:cover !important;\nbackground-position:center top !important;\n}\n<\/style><\/div><style>\n\/* custom css - generated by TagDiv Composer *\/\n\n.tdi_18_rand_style{\nbackground-color:#2d2d2d !important;\n}\n <\/style><\/div><div class=\"vc_column tdi_21  wpb_column vc_column_container tdc-column td-pb-span12\">\n<style scoped>\n\/* custom css - generated by TagDiv Composer *\/\n\n\/* custom css - generated by TagDiv Composer *\/\n.tdi_21{\r\n                    vertical-align: baseline;\r\n                }.tdi_21 > .wpb_wrapper,\r\n\t\t\t\t.tdi_21 > .wpb_wrapper > .tdc-elements{\r\n\t\t\t\t    display: block;\r\n\t\t\t\t}.tdi_21 > .wpb_wrapper > .tdc-elements{\r\n\t\t\t\t    width: 100%;\r\n\t\t\t\t}.tdi_21 > .wpb_wrapper > .vc_row_inner{\r\n\t\t\t\t    width: auto;\r\n\t\t\t\t}.tdi_21 > .wpb_wrapper{\r\n\t\t\t\t    width: auto;\r\n\t\t\t\t    height: auto;\r\n\t\t\t\t}\n<\/style><div class=\"wpb_wrapper\" ><div class=\"vc_row_inner tdi_23  vc_row vc_inner wpb_row td-pb-row\" >\n<style scoped>\n\/* custom css - generated by TagDiv Composer *\/\n\n\/* custom css - generated by TagDiv Composer *\/\n.tdi_23{\r\n                    position: relative !important;\r\n                    top: 0;\r\n                    transform: none;\r\n                    -webkit-transform: none;\r\n                }.tdi_23,\r\n\t\t\t\t.tdi_23 .tdc-inner-columns{\r\n\t\t\t\t    display: block;\r\n\t\t\t\t}.tdi_23 .tdc-inner-columns{\r\n\t\t\t\t    width: 100%;\r\n\t\t\t\t}\n\/* inline tdc_css att - generated by TagDiv Composer *\/\n\n.tdi_23{\npadding-top:55px !important;\n}\n\n.tdi_23 .td_block_wrap{ text-align:left }\n\n<\/style><div class=\"vc_column_inner tdi_25  wpb_column vc_column_container tdc-inner-column td-pb-span6\">\n<style scoped>\n\/* custom css - generated by TagDiv Composer *\/\n\n\/* custom css - generated by TagDiv Composer *\/\n.tdi_25{\r\n                    vertical-align: baseline;\r\n                }.tdi_25 .vc_column-inner > .wpb_wrapper,\r\n\t\t\t\t.tdi_25 .vc_column-inner > .wpb_wrapper .tdc-elements{\r\n\t\t\t\t    display: block;\r\n\t\t\t\t}.tdi_25 .vc_column-inner > .wpb_wrapper .tdc-elements{\r\n\t\t\t\t    width: 100%;\r\n\t\t\t\t}div.tdi_25{\r\n\t\t\t\t    width: 40% !important;\r\n\t\t\t\t}\n<\/style><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\" ><div class=\"tdm_block td_block_wrap tdm_block_column_title tdi_26 tdm-content-horiz-left td-pb-border-top td_block_template_1\"  data-td-block-uid=\"tdi_26\" >\n<style>\n\n\/* inline tdc_css att - generated by TagDiv Composer *\/\n\n.tdi_26{\npadding-bottom:20px !important;\npadding-left:18px !important;\n}\n\n\/* portrait *\/\n@media (min-width: 768px) and (max-width: 1018px)\n{\n.tdi_26{\nmargin-bottom:15px !important;\n}\n}\n\n\/* phone *\/\n@media (max-width: 767px)\n{\n.tdi_26{\nmargin-bottom:15px !important;\n}\n}\n\n<\/style><div class=\"td-block-row\"><div class=\"td-block-span12 tdm-col\">\n<style>\n\/* custom css - generated by TagDiv Composer *\/\n.tdi_27 .tdm-title{\r\n\t\t\t\t\tcolor: #ffffff;\r\n\t\t\t\t\r\n\t\t\t\t\tfont-family:Montserrat !important;font-size:25px !important;line-height:1.2 !important;font-weight:700 !important;\r\n\t\t\t\t}body .tdi_27 .tdm-title-line:after{\r\n\t\t\t\t\tbackground: -webkit-linear-gradient(200deg,#ffffff,#dd8500);background: linear-gradient(200deg,#ffffff,#dd8500);\r\n\t\t\t\t}.tdi_27 .tdm-title-line{\r\n\t\t\t\t\twidth: 150px;\r\n\t\t\t\t\r\n\t\t\t\t\theight: 20px;\r\n\t\t\t\t}.tdi_27 .tdm-title-line:after{\r\n\t\t\t\t\theight: 2px;\r\n\t\t\t\t\r\n\t\t\t\t\tbottom: 40%;\r\n\t\t\t\t}\n<\/style><div class=\"tds-title tds-title2 td-fix-index tdi_27 \"><h3 class=\"tdm-title tdm-title-sm\">Steps to Submit Complaint<\/h3><div class=\"tdm-title-line\"><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_wrapper td_block_wrap vc_raw_html tdi_29 \"><div class=\"td-fix-index\"><!-- FLW Complaint Steps Accordion -->\r\n<div class=\"flw-accordion\" role=\"region\" aria-label=\"Steps to Submit a Complaint\">\r\n  <style>\r\n    @import url('https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;600&display=swap');\r\n\r\n    .flw-accordion {\r\n      font-family: 'Montserrat', sans-serif;\r\n      background: #fff;\r\n      border-radius: 10px;\r\n      max-width: 800px;\r\n      margin: 0 auto;\r\n      box-shadow: 0 4px 16px rgba(0,0,0,0.1);\r\n      overflow: hidden;\r\n    }\r\n\r\n    .flw-accordion-item {\r\n      border-bottom: 1px solid rgba(0,0,0,0.08);\r\n    }\r\n\r\n    .flw-accordion-header {\r\n      background: linear-gradient(90deg, #7F5523, #DD9933);\r\n      color: #fff;\r\n      padding: 1.2rem 1.5rem;\r\n      cursor: pointer;\r\n      font-weight: 600;\r\n      position: relative;\r\n      transition: all 0.3s ease;\r\n    }\r\n\r\n    .flw-accordion-header:hover {\r\n      background: linear-gradient(90deg, #6e491f, #c9842c);\r\n    }\r\n\r\n    .flw-accordion-header::after {\r\n      content: '+';\r\n      position: absolute;\r\n      right: 1.5rem;\r\n      font-size: 1.4rem;\r\n      transition: transform 0.3s ease;\r\n    }\r\n\r\n    .flw-accordion-item.active .flw-accordion-header::after {\r\n      transform: rotate(45deg);\r\n    }\r\n\r\n    .flw-accordion-content {\r\n      background: #F6E6C8;\r\n      color: #0B0C2A;\r\n      padding: 1.2rem 1.5rem;\r\n      display: none;\r\n      line-height: 1.6;\r\n      font-size: 0.95rem;\r\n    }\r\n\r\n    .flw-accordion-content strong {\r\n      color: #7F5523;\r\n    }\r\n\r\n    .flw-accordion-item.active .flw-accordion-content {\r\n      display: block;\r\n    }\r\n  <\/style>\r\n\r\n  <div class=\"flw-accordion-item active\">\r\n    <div class=\"flw-accordion-header\">STEP 1 \u2013 Reach Out to Your Financial Service Provider First<\/div>\r\n    <div class=\"flw-accordion-content\">\r\n      It is important that you first make your complaint to your financial services provider and give them the opportunity to resolve the matter with you. \r\n      The <strong>National Bank of Ethiopia<\/strong> will only review your complaint if the issue remains unresolved within <strong>10 business days<\/strong> after your financial services provider has had the chance to address it.\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"flw-accordion-item\">\r\n    <div class=\"flw-accordion-header\">STEP 2 \u2013 Submit Your Complaint to NBE\u2019s Financial Consumer Protection and Education Directorate<\/div>\r\n    <div class=\"flw-accordion-content\">\r\n      Submit your complaint to NBE if:\r\n      <ul>\r\n        <li>You are not satisfied with the resolution provided by the financial service provider; or<\/li>\r\n        <li>You have not received a response within <strong>10 business days<\/strong> of submitting your complaint.<\/li>\r\n      <\/ul>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"flw-accordion-item\">\r\n    <div class=\"flw-accordion-header\">STEP 3 \u2013 Present and Submit the Required Information and Documents<\/div>\r\n    <div class=\"flw-accordion-content\">\r\n      Please include:\r\n      <ul>\r\n        <li>A completed application form with your contact details, description of complaint, losses incurred, and desired resolution.<\/li>\r\n        <li>The final written response from your financial service provider (FSP).<\/li>\r\n        <li>Copies of all correspondence with the FSP, records of phone calls (dates, times, numbers, and notes).<\/li>\r\n        <li>Bank or account statements (if relevant).<\/li>\r\n        <li>Product or service agreements.<\/li>\r\n        <li>Any other documents related to your case.<\/li>\r\n      <\/ul>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <script>\r\n    document.querySelectorAll('.flw-accordion-header').forEach(header => {\r\n      header.addEventListener('click', () => {\r\n        const item = header.parentElement;\r\n        item.classList.toggle('active');\r\n      });\r\n    });\r\n  <\/script>\r\n<\/div>\r\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_column_inner tdi_31  wpb_column vc_column_container tdc-inner-column td-pb-span6\">\n<style scoped>\n\/* custom css - generated by TagDiv Composer *\/\n\n\/* custom css - generated by TagDiv Composer *\/\n.tdi_31{\r\n                    vertical-align: baseline;\r\n                }.tdi_31 .vc_column-inner > .wpb_wrapper,\r\n\t\t\t\t.tdi_31 .vc_column-inner > .wpb_wrapper .tdc-elements{\r\n\t\t\t\t    display: block;\r\n\t\t\t\t}.tdi_31 .vc_column-inner > .wpb_wrapper .tdc-elements{\r\n\t\t\t\t    width: 100%;\r\n\t\t\t\t}div.tdi_31{\r\n\t\t\t\t    width: 60% !important;\r\n\t\t\t\t}\n\/* inline tdc_css att - generated by TagDiv Composer *\/\n\n.tdi_31{\nmargin-top:83px !important;\nmargin-bottom:50px !important;\npadding-top:10px !important;\npadding-right:20px !important;\npadding-bottom:10px !important;\npadding-left:20px !important;\nborder-radius:10px !important;\nborder-style:solid !important;\nborder-color:#888888 !important;\nborder-width: 1px 1px 1px 1px !important;\nposition:relative;\n}\n\n<\/style>\n<div class=\"tdi_30_rand_style td-element-style\" ><div class=\"td-element-style-before\"><style>\n\/* custom css - generated by TagDiv Composer *\/\n\n.tdi_30_rand_style > .td-element-style-before {\ncontent:'' !important;\nwidth:100% !important;\nheight:100% !important;\nposition:absolute !important;\ntop:0 !important;\nleft:0 !important;\ndisplay:block !important;\nz-index:0 !important;\nopacity:0.03 !important;\nbackground-size:cover !important;\nbackground-position:center top !important;\n}\n<\/style><\/div><style>\n\/* custom css - generated by TagDiv Composer *\/\n\n.tdi_30_rand_style{\nborder-radius:10px !important;\nbackground-color:var(--doc-custom-color-5) !important;\n}\n <\/style><\/div><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\" ><div class=\"wpb_wrapper td_block_wrap vc_widget_sidebar tdi_33 \" ><div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-1271\"><form id=\"wpforms-form-1271\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"1271\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/am\/wp-json\/wp\/v2\/pages\/444?wpforms_form_id=1271\" data-token=\"e587c89f4ec01540f59a9a499c671c7b\" data-token-time=\"1760619559\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div id=\"wpforms-error-noscript\" style=\"display: none;\">Please enable JavaScript in your browser to complete this form.<\/div><div class=\"wpforms-page-indicator progress\" data-indicator=\"progress\" data-indicator-color=\"#ae874f\" data-scroll=\"1\" role=\"progressbar\" aria-valuenow=\"1\" aria-valuemin=\"1\" aria-valuemax=\"7\" tabindex=\"-1\"><span class=\"wpforms-page-indicator-page-title\" data-page-1-title=\"FINANCIAL CONSUMER COMPLAINT SUBMISSION\" data-page-2-title=\"NO\" data-page-3-title=\"YES\">FINANCIAL CONSUMER COMPLAINT SUBMISSION<\/span><span class=\"wpforms-page-indicator-page-title-sep\" > - <\/span><span class=\"wpforms-page-indicator-steps\">Step <span class=\"wpforms-page-indicator-steps-current\">1<\/span> of 7<\/span><div class=\"wpforms-page-indicator-page-progress-wrap\"><div class=\"wpforms-page-indicator-page-progress\" style=\"width:14.285714285714%;background-color:#ae874f\"><\/div><\/div><\/div><div class=\"wpforms-field-container\"><div class=\"wpforms-page wpforms-page-1 \" data-page=\"1\"><div id=\"wpforms-1271-field_47-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-id=\"47\"><\/div><div id=\"wpforms-1271-field_45-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-trigger\" data-field-id=\"45\"><fieldset><legend class=\"wpforms-field-label\">Did you submit your complaint to your financial services provider first? | \u1240\u12f0\u121d \u1232\u120d  \u1245\u122c\u1273\u12ce\u1295 \u1208\u134b\u12ed\u1293\u1295\u1235 \u12a0\u1308\u120d\u130d\u120e\u1275 \u1230\u132a\u12cd \u12a0\u1218\u120d\u12a8\u1270\u12cb\u120d? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-1271-field_45\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-1271-field_45_1\" name=\"wpforms[fields][45]\" value=\"Yes | \u12a0\u12ce\" aria-errormessage=\"wpforms-1271-field_45_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1271-field_45_1\">Yes | \u12a0\u12ce<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-1271-field_45_2\" name=\"wpforms[fields][45]\" value=\"No | \u12a0\u12ed\u12f0\u1208\u121d\" aria-errormessage=\"wpforms-1271-field_45_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1271-field_45_2\">No | \u12a0\u12ed\u12f0\u1208\u121d<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-1271-field_46-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-id=\"46\"><div class=\"wpforms-clear wpforms-pagebreak-left\"><button class=\"wpforms-page-button wpforms-page-next wpforms-disabled\"\n\t\t\t\t\tdata-action=\"next\" data-page=\"1\" data-formid=\"1271\" aria-disabled=\"true\" aria-describedby=\"wpforms-error-noscript\">Next<\/button><\/div><\/div><\/div><div class=\"wpforms-page wpforms-page-2  \" data-page=\"2\" style=\"display:none;\"><div id=\"wpforms-1271-field_54-container\" class=\"wpforms-field wpforms-field-content wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"54\" style=\"display:none;\"><div id=\"wpforms-1271-field_54\" class=\"wpforms-field-medium wpforms-field-row\" aria-errormessage=\"wpforms-1271-field_54-error\"><h4><span style=\"color:#ffcc99\">Reach Out to Your Financial Service Provider First<\/span><\/h4>\n<div class=\"elementor-element elementor-element-7edcfb5d elementor-widget elementor-widget-text-editor animated fadeIn\">\n<div class=\"elementor-widget-container\">\n<p>It is important that you first make your complaint to your financial services provider and give them the opportunity to resolve the matter with you. The National Bank of Ethiopia will only review your complaint if the issue remains unresolved within 10 business days after your financial services provider has had the chance to address it.<\/p>\n<\/div>\n<\/div>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-1271-field_55-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-id=\"55\"><div class=\"wpforms-clear wpforms-pagebreak-left\"><button class=\"wpforms-page-button wpforms-page-prev wpforms-disabled\"\n\t\t\t\t\tdata-action=\"prev\" data-page=\"2\" data-formid=\"1271\" aria-disabled=\"true\" aria-describedby=\"wpforms-error-noscript\">Previous<\/button><\/div><\/div><\/div><div class=\"wpforms-page wpforms-page-3  \" data-page=\"3\" style=\"display:none;\"><div id=\"wpforms-1271-field_1-container\" class=\"wpforms-field wpforms-field-name wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"1\" style=\"display:none;\"><fieldset><legend class=\"wpforms-field-label\">Full Name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><div class=\"wpforms-field-row wpforms-field-large\"><div class=\"wpforms-field-row-block wpforms-first wpforms-two-fifths\"><input type=\"text\" id=\"wpforms-1271-field_1\" class=\"wpforms-field-name-first wpforms-field-required\" name=\"wpforms[fields][1][first]\" placeholder=\"\u1235\u121d\" aria-errormessage=\"wpforms-1271-field_1-error\" required><label for=\"wpforms-1271-field_1\" class=\"wpforms-field-sublabel after\">First<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-fifth\"><input type=\"text\" id=\"wpforms-1271-field_1-middle\" class=\"wpforms-field-name-middle\" name=\"wpforms[fields][1][middle]\" placeholder=\"\u12e8\u12a0\u1263\u1275 \u1235\u121d\" aria-errormessage=\"wpforms-1271-field_1-middle-error\" ><label for=\"wpforms-1271-field_1-middle\" class=\"wpforms-field-sublabel after\">Middle<\/label><\/div><div class=\"wpforms-field-row-block wpforms-two-fifths\"><input type=\"text\" id=\"wpforms-1271-field_1-last\" class=\"wpforms-field-name-last wpforms-field-required\" name=\"wpforms[fields][1][last]\" placeholder=\"\u12e8\u12a0\u12eb\u1275 \u1235\u121d\" aria-errormessage=\"wpforms-1271-field_1-last-error\" required><label for=\"wpforms-1271-field_1-last\" class=\"wpforms-field-sublabel after\">Last<\/label><\/div><\/div><\/fieldset><\/div><div id=\"wpforms-1271-field_2-container\" class=\"wpforms-field wpforms-field-date-time\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-1271-field_2\">Date of Birth | \u12e8\u1270\u12c8\u1208\u12f0\u1260\u1275 \u1240\u1295 (\u1240\u1295\/\u12c8\u122d\/\u12d3. \u121d) <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><div class=\"wpforms-datepicker-wrap\"><input type=\"text\" id=\"wpforms-1271-field_2\" class=\"wpforms-field-date-time-date wpforms-datepicker wpforms-field-required wpforms-field-medium\" data-date-format=\"m\/d\/Y\" data-disable-past-dates=\"0\" data-input=\"true\" name=\"wpforms[fields][2][date]\" aria-errormessage=\"wpforms-1271-field_2-error\" required><a title=\"Clear Date\" data-clear role=\"button\" tabindex=\"0\" class=\"wpforms-datepicker-clear\" aria-label=\"Clear Date\" style=\"display:none;\"><\/a><\/div><\/div><div id=\"wpforms-1271-field_42-container\" class=\"wpforms-field wpforms-field-address\" data-field-id=\"42\"><fieldset><legend class=\"wpforms-field-label\">Address | \u12a0\u12f5\u122b\u123b <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><div class=\"wpforms-field-row wpforms-field-large\"><div ><input type=\"text\" id=\"wpforms-1271-field_42\" class=\"wpforms-field-address-address1 wpforms-field-required\" name=\"wpforms[fields][42][address1]\" placeholder=\"House Number | \u12e8\u1264\u1275 \u1241\u1325\u122d\" aria-errormessage=\"wpforms-1271-field_42-error\" aria-describedby=\"wpforms-1271-field_42-description\" required><label for=\"wpforms-1271-field_42\" class=\"wpforms-field-sublabel after wpforms-sublabel-hide\">Address Line 1<\/label><\/div><\/div><div class=\"wpforms-field-row wpforms-field-large\"><div ><input type=\"text\" id=\"wpforms-1271-field_42-address2\" class=\"wpforms-field-address-address2\" name=\"wpforms[fields][42][address2]\" placeholder=\"Wereda | \u12c8\u1228\u12f3\" aria-errormessage=\"wpforms-1271-field_42-address2-error\" aria-describedby=\"wpforms-1271-field_42-description\" ><label for=\"wpforms-1271-field_42-address2\" class=\"wpforms-field-sublabel after wpforms-sublabel-hide\">Address Line 2<\/label><\/div><\/div><div class=\"wpforms-field-row wpforms-field-large\"><div class=\"wpforms-field-row-block wpforms-one-half wpforms-first\"><input type=\"text\" id=\"wpforms-1271-field_42-city\" class=\"wpforms-field-address-city wpforms-field-required\" name=\"wpforms[fields][42][city]\" placeholder=\"City | \u12a8\u1270\u121b\" aria-errormessage=\"wpforms-1271-field_42-city-error\" aria-describedby=\"wpforms-1271-field_42-description\" required><label for=\"wpforms-1271-field_42-city\" class=\"wpforms-field-sublabel after wpforms-sublabel-hide\">City<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"text\" id=\"wpforms-1271-field_42-state\" class=\"wpforms-field-address-state wpforms-field-required\" name=\"wpforms[fields][42][state]\" placeholder=\"Sub City | \u12a8\/\u12a8\u1270\u121b\" aria-errormessage=\"wpforms-1271-field_42-state-error\" aria-describedby=\"wpforms-1271-field_42-description\" required><label for=\"wpforms-1271-field_42-state\" class=\"wpforms-field-sublabel after wpforms-sublabel-hide\">State \/ Province \/ Region<\/label><\/div><\/div><div id=\"wpforms-1271-field_42-description\" class=\"wpforms-field-description\">Specify City, Town, Weredas, and House No.\n\u12e8\u1245\u122c\u1273 \u12a0\u1245\u122b\u1262\u12cd \u12e8\u121a\u1308\u1299\u1260\u1275 \u12a0\u12f5\u122b\u123b (\u12a8\u1270\u121b ,\u12a8\/\u12a8\u1270\u121b, \u12c8\u1228\u12f3\u1363\u12e8\u1264\u1275 \u1241\u1325\u122d)<\/div><\/fieldset><\/div><div id=\"wpforms-1271-field_4-container\" class=\"wpforms-field wpforms-field-phone\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-1271-field_4\">Mobile Number | \u12e8\u121e\u1263\u12ed\u120d \u1241\u1325\u122d <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"tel\" id=\"wpforms-1271-field_4\" class=\"wpforms-field-medium wpforms-field-required\" data-rule-int-phone-field=\"true\" name=\"wpforms[fields][4]\" value=\"+251 11 123 4567\" aria-label=\"Mobile Number | \u12e8\u121e\u1263\u12ed\u120d \u1241\u1325\u122d\" aria-errormessage=\"wpforms-1271-field_4-error\" required><\/div><div id=\"wpforms-1271-field_5-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-1271-field_5\">Email Address | \u12a2\u121c\u12ed\u120d \u12a0\u12f5\u122b\u123b <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-1271-field_5\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][5]\" spellcheck=\"false\" aria-errormessage=\"wpforms-1271-field_5-error\" required><\/div><div id=\"wpforms-1271-field_50-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-id=\"50\"><div class=\"wpforms-clear wpforms-pagebreak-left\"><button class=\"wpforms-page-button wpforms-page-next wpforms-disabled\"\n\t\t\t\t\tdata-action=\"next\" data-page=\"3\" data-formid=\"1271\" aria-disabled=\"true\" aria-describedby=\"wpforms-error-noscript\">Next<\/button><\/div><\/div><\/div><div class=\"wpforms-page wpforms-page-4  \" data-page=\"4\" style=\"display:none;\"><div id=\"wpforms-1271-field_15-container\" class=\"wpforms-field wpforms-field-divider\" data-field-id=\"15\"><h3 id=\"wpforms-1271-field_15\" aria-errormessage=\"wpforms-1271-field_15-error\">Power of Attorney<\/h3><\/div><div id=\"wpforms-1271-field_7-container\" class=\"wpforms-field wpforms-field-radio\" data-field-id=\"7\"><fieldset><legend class=\"wpforms-field-label\">Are you making this complaint on behalf of someone else? | \u12ed\u1205\u1295\u1295 \u1245\u122c\u1273 \u12e8\u121a\u12eb\u1240\u122d\u1261\u1275 \u120c\u120e\u127d \u1230\u12cb\u127d\u1295 \u1260\u1218\u12c8\u12a8\u120d \u1290\u12cd ?  <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-1271-field_7\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-1271-field_7_1\" name=\"wpforms[fields][7]\" value=\"Yes\" aria-errormessage=\"wpforms-1271-field_7_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1271-field_7_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-1271-field_7_2\" name=\"wpforms[fields][7]\" value=\"No\" aria-errormessage=\"wpforms-1271-field_7_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1271-field_7_2\">No<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-1271-field_12-container\" class=\"wpforms-field wpforms-field-file-upload\" data-field-id=\"12\"><label class=\"wpforms-field-label\" for=\"wpforms-1271-field_12\">If Yes, Please Attach Power of Attorney <\/label><div\n\t\tclass=\"wpforms-uploader \"\n\t\tdata-field-id=\"12\"\n\t\tdata-form-id=\"1271\"\n\t\tdata-input-name=\"wpforms_1271_12\"\n\t\tdata-extensions=\"jpg,jpeg,jpe,gif,png,bmp,tiff,tif,webp,avif,ico,heic,heif,heics,heifs,asf,asx,wmv,wmx,wm,avi,divx,mov,qt,mpeg,mpg,mpe,mp4,m4v,ogv,webm,mkv,3gp,3gpp,3g2,3gp2,txt,asc,c,cc,h,srt,csv,tsv,ics,rtx,css,vtt,mp3,m4a,m4b,aac,ra,ram,wav,x-wav,ogg,oga,flac,mid,midi,wma,wax,mka,rtf,pdf,class,tar,zip,gz,gzip,rar,7z,psd,xcf,doc,pot,pps,ppt,wri,xla,xls,xlt,xlw,mpp,docx,docm,dotx,dotm,xlsx,xlsm,xlsb,xltx,xltm,xlam,pptx,pptm,ppsx,ppsm,potx,potm,ppam,sldx,sldm,onetoc,onetoc2,onepkg,oxps,xps,odt,odp,ods,odg,odc,odb,odf,wp,wpd,key,numbers,pages\"\n\t\tdata-max-size=\"536870912\"\n\t\tdata-max-file-number=\"1\"\n\t\tdata-post-max-size=\"536870912\"\n\t\tdata-max-parallel-uploads=\"4\"\n\t\tdata-parallel-uploads=\"true\"\n\t\tdata-file-chunk-size=\"2097152\">\n\t<div class=\"dz-message\">\n\t\t<svg  viewBox=\"0 0 640 640\" focusable=\"false\" data-icon=\"inbox\" width=\"50px\" height=\"50px\" fill=\"currentColor\" aria-hidden=\"true\">\n\t\t\t<path d=\"M352 173.3L352 384C352 401.7 337.7 416 320 416C302.3 416 288 401.7 288 384L288 173.3L246.6 214.7C234.1 227.2 213.8 227.2 201.3 214.7C188.8 202.2 188.8 181.9 201.3 169.4L297.3 73.4C309.8 60.9 330.1 60.9 342.6 73.4L438.6 169.4C451.1 181.9 451.1 202.2 438.6 214.7C426.1 227.2 405.8 227.2 393.3 214.7L352 173.3zM320 464C364.2 464 400 428.2 400 384L480 384C515.3 384 544 412.7 544 448L544 480C544 515.3 515.3 544 480 544L160 544C124.7 544 96 515.3 96 480L96 448C96 412.7 124.7 384 160 384L240 384C240 428.2 275.8 464 320 464zM464 488C477.3 488 488 477.3 488 464C488 450.7 477.3 440 464 440C450.7 440 440 450.7 440 464C440 477.3 450.7 488 464 488z\"\/>\n\t\t<\/svg>\n\n\t\t<span class=\"modern-title\">\n\t\t\t\t\t\t\tDrag &amp; Drop Files, \t\t\t\t<span>Choose Files to Upload<\/span>\n\t\t\t\t\t<\/span>\n\n\t\t\t<\/div>\n<\/div>\n\n<input\n\t\ttype=\"text\"\n\t\tautocomplete=\"off\"\n\t\treadonly\n\t\tclass=\"dropzone-input\"\n\t\tstyle=\"position:absolute!important;clip:rect(0,0,0,0)!important;height:1px!important;width:1px!important;border:0!important;overflow:hidden!important;padding:0!important;margin:0!important;\"\n\t\tid=\"wpforms-1271-field_12\"\n\t\tname=\"wpforms_1271_12\" \t\tvalue=\"\">\n<\/div><div id=\"wpforms-1271-field_13-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"13\"><fieldset><legend class=\"wpforms-field-label\">Full Name of the Complainant <\/legend><div class=\"wpforms-field-row wpforms-field-large\"><div class=\"wpforms-field-row-block wpforms-first wpforms-two-fifths\"><input type=\"text\" id=\"wpforms-1271-field_13\" class=\"wpforms-field-name-first\" name=\"wpforms[fields][13][first]\" placeholder=\"\u1235\u121d\" aria-errormessage=\"wpforms-1271-field_13-error\" ><label for=\"wpforms-1271-field_13\" class=\"wpforms-field-sublabel after\">First<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-fifth\"><input type=\"text\" id=\"wpforms-1271-field_13-middle\" class=\"wpforms-field-name-middle\" name=\"wpforms[fields][13][middle]\" placeholder=\"\u12e8\u12a0\u1263\u1275 \u1235\u121d\" aria-errormessage=\"wpforms-1271-field_13-middle-error\" ><label for=\"wpforms-1271-field_13-middle\" class=\"wpforms-field-sublabel after\">Middle<\/label><\/div><div class=\"wpforms-field-row-block wpforms-two-fifths\"><input type=\"text\" id=\"wpforms-1271-field_13-last\" class=\"wpforms-field-name-last\" name=\"wpforms[fields][13][last]\" placeholder=\"\u12e8\u12a0\u12eb\u1275 \u1235\u121d\" aria-errormessage=\"wpforms-1271-field_13-last-error\" ><label for=\"wpforms-1271-field_13-last\" class=\"wpforms-field-sublabel after\">Last<\/label><\/div><\/div><\/fieldset><\/div><div id=\"wpforms-1271-field_14-container\" class=\"wpforms-field wpforms-field-date-time\" data-field-id=\"14\"><label class=\"wpforms-field-label\" for=\"wpforms-1271-field_14\">Date of Birth the Complainant  | \u12e8\u1270\u12c8\u1208\u12f0\u1260\u1275 \u1240\u1295 (\u1240\u1295\/\u12c8\u122d\/\u12d3. \u121d) (copy)<\/label><div class=\"wpforms-datepicker-wrap\"><input type=\"text\" id=\"wpforms-1271-field_14\" class=\"wpforms-field-date-time-date wpforms-datepicker wpforms-field-medium\" data-date-format=\"m\/d\/Y\" data-disable-past-dates=\"0\" data-input=\"true\" name=\"wpforms[fields][14][date]\" aria-errormessage=\"wpforms-1271-field_14-error\" ><a title=\"Clear Date\" data-clear role=\"button\" tabindex=\"0\" class=\"wpforms-datepicker-clear\" aria-label=\"Clear Date\" style=\"display:none;\"><\/a><\/div><\/div><div id=\"wpforms-1271-field_43-container\" class=\"wpforms-field wpforms-field-address\" data-field-id=\"43\"><fieldset><legend class=\"wpforms-field-label\">Address | \u12a0\u12f5\u122b\u123b <\/legend><div class=\"wpforms-field-row wpforms-field-large\"><div ><input type=\"text\" id=\"wpforms-1271-field_43\" class=\"wpforms-field-address-address1\" name=\"wpforms[fields][43][address1]\" placeholder=\"House Number | \u12e8\u1264\u1275 \u1241\u1325\u122d\" aria-errormessage=\"wpforms-1271-field_43-error\" aria-describedby=\"wpforms-1271-field_43-description\" ><label for=\"wpforms-1271-field_43\" class=\"wpforms-field-sublabel after wpforms-sublabel-hide\">Address Line 1<\/label><\/div><\/div><div class=\"wpforms-field-row wpforms-field-large\"><div ><input type=\"text\" id=\"wpforms-1271-field_43-address2\" class=\"wpforms-field-address-address2\" name=\"wpforms[fields][43][address2]\" placeholder=\"Wereda | \u12c8\u1228\u12f3\" aria-errormessage=\"wpforms-1271-field_43-address2-error\" aria-describedby=\"wpforms-1271-field_43-description\" ><label for=\"wpforms-1271-field_43-address2\" class=\"wpforms-field-sublabel after wpforms-sublabel-hide\">Address Line 2<\/label><\/div><\/div><div class=\"wpforms-field-row wpforms-field-large\"><div class=\"wpforms-field-row-block wpforms-one-half wpforms-first\"><input type=\"text\" id=\"wpforms-1271-field_43-city\" class=\"wpforms-field-address-city\" name=\"wpforms[fields][43][city]\" placeholder=\"City | \u12a8\u1270\u121b\" aria-errormessage=\"wpforms-1271-field_43-city-error\" aria-describedby=\"wpforms-1271-field_43-description\" ><label for=\"wpforms-1271-field_43-city\" class=\"wpforms-field-sublabel after wpforms-sublabel-hide\">City<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"text\" id=\"wpforms-1271-field_43-state\" class=\"wpforms-field-address-state\" name=\"wpforms[fields][43][state]\" placeholder=\"Sub City | \u12a8\/\u12a8\u1270\u121b\" aria-errormessage=\"wpforms-1271-field_43-state-error\" aria-describedby=\"wpforms-1271-field_43-description\" ><label for=\"wpforms-1271-field_43-state\" class=\"wpforms-field-sublabel after wpforms-sublabel-hide\">State \/ Province \/ Region<\/label><\/div><\/div><div id=\"wpforms-1271-field_43-description\" class=\"wpforms-field-description\">Specify City, Town, Weredas, and House No.\n\u12e8\u1245\u122c\u1273 \u12a0\u1245\u122b\u1262\u12cd \u12e8\u121a\u1308\u1299\u1260\u1275 \u12a0\u12f5\u122b\u123b (\u12a8\u1270\u121b ,\u12a8\/\u12a8\u1270\u121b, \u12c8\u1228\u12f3\u1363\u12e8\u1264\u1275 \u1241\u1325\u122d)<\/div><\/fieldset><\/div><div id=\"wpforms-1271-field_51-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-id=\"51\"><div class=\"wpforms-clear wpforms-pagebreak-left\"><button class=\"wpforms-page-button wpforms-page-next wpforms-disabled\"\n\t\t\t\t\tdata-action=\"next\" data-page=\"4\" data-formid=\"1271\" aria-disabled=\"true\" aria-describedby=\"wpforms-error-noscript\">Next<\/button><\/div><\/div><\/div><div class=\"wpforms-page wpforms-page-5  \" data-page=\"5\" style=\"display:none;\"><div id=\"wpforms-1271-field_16-container\" class=\"wpforms-field wpforms-field-divider\" data-field-id=\"16\"><h3 id=\"wpforms-1271-field_16\" aria-errormessage=\"wpforms-1271-field_16-error\">Complaint Details | \u12e8\u1245\u122c\u1273 \u12dd\u122d\u12dd\u122d <\/h3><\/div><div id=\"wpforms-1271-field_17-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"17\"><label class=\"wpforms-field-label\" for=\"wpforms-1271-field_17\">Name of financial services provider | \u12e8\u134b\u12ed\u1293\u1295\u1235 \u12a0\u1308\u120d\u130d\u120e\u1275 \u12a0\u1245\u122b\u1262\u12cd \u1235\u121d  <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1271-field_17\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][17]\" aria-errormessage=\"wpforms-1271-field_17-error\" required><\/div><div id=\"wpforms-1271-field_19-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"19\"><label class=\"wpforms-field-label\" for=\"wpforms-1271-field_19\">Any reference number | \u12a8\u134b\u12ed\u1293\u1295\u1235 \u12a0\u1308\u120d\u130d\u120e\u1271 \u130b\u122d \u1270\u12eb\u12eb\u12e5\u1290\u1275 \u12eb\u1208\u12cd \u121b\u1295\u129b\u12cd\u121d \u1218\u1208\u12eb \u1241\u1325\u122d <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1271-field_19\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][19]\" aria-errormessage=\"wpforms-1271-field_19-error\" aria-describedby=\"wpforms-1271-field_19-description\" required><div id=\"wpforms-1271-field_19-description\" class=\"wpforms-field-description\">Such as complaints number given by your financial institution, account number, insurance policy or claim number, agreement number etc | \u1260\u134b\u12ed\u1293\u1295\u1235 \u1270\u124b\u1219 \u12e8\u1270\u1230\u1320 \u12e8\u1245\u122c\u1273 \u1218\u12a8\u1273\u1270\u12eb\/\u121d\u12dd\u1308\u1263 \u1241\u1325\u122d\u1363 \u12e8\u1202\u1233\u1265 \u1241\u1325\u122d\u1363\u12e8\u1218\u12f5\u1295 \u1356\u120a\u1232 \u12c8\u12ed\u121d \u12e8\u12ab\u1233 \u1325\u12eb\u1242 \u1241\u1325\u122d \u12c8\u12d8\u1270<\/div><\/div><div id=\"wpforms-1271-field_18-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"18\"><label class=\"wpforms-field-label\" for=\"wpforms-1271-field_18\">What kind of financial product or service are you complaining about?  |  \u12a8\u1245\u122c\u1273\u12ce \u130b\u122d \u1270\u12eb\u12ed\u12e5\u1290\u1275 \u12eb\u1208\u12cd \u12e8\u134b\u12ed\u1293\u1295\u1235 \u121d\u122d\u1275 \u12c8\u12ed\u121d \u12a0\u1308\u120d\u130d\u120e\u1275 \u121d\u1295\u12f5\u1295 \u1290\u12cd?  <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-1271-field_18\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][18]\" aria-errormessage=\"wpforms-1271-field_18-error\" required><\/textarea><\/div><div id=\"wpforms-1271-field_20-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"20\"><label class=\"wpforms-field-label\" for=\"wpforms-1271-field_20\">What did your financial services provider do or fail to do that led to your complaint? Please provide details. |  \u1208\u1245\u122c\u1273\u12ce \u121d\u12ad\u1295\u12eb\u1275 \u12e8\u1206\u1290\u12cd \u12e8\u134b\u12ed\u1293\u1295\u1235 \u12a0\u1308\u120d\u130d\u120e\u1275 \u12a0\u1245\u122b\u1262\u12cd \u1260\u12a5\u122d\u12ce \u120b\u12ed \u12e8\u1348\u1338\u1218\u12cd \u12c8\u12ed\u121d \u1233\u12eb\u12f0\u122d\u130d \u12e8\u1240\u1228\u12cd \u12f5\u122d\u130a\u1275 \u121d\u1295\u12f5\u1295 \u1290\u12cd? \u12a5\u1263\u12ad\u12ce \u12dd\u122d\u12dd\u122d \u1218\u1228\u1303 \u12ed\u1235\u1321\u1363  <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-1271-field_20\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][20]\" aria-errormessage=\"wpforms-1271-field_20-error\" required><\/textarea><\/div><div id=\"wpforms-1271-field_44-container\" class=\"wpforms-field wpforms-field-date-time\" data-field-id=\"44\"><fieldset><legend class=\"wpforms-field-label\">When did this misconduct occur? | \u1208\u1245\u122c\u1273\u12cd \u121d\u12ad\u1295\u12eb\u1275 \u12e8\u1206\u1290\u12cd \u12f5\u122d\u130a\u1275 \u12e8\u1270\u1348\u1338\u1218\u12cd \u1218\u127c \u1290\u12cd? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><div class=\"wpforms-field-row wpforms-field-medium\"><div class=\"wpforms-field-row-block wpforms-date-type-datepicker\"><div class=\"wpforms-datepicker-wrap\"><input type=\"text\" id=\"wpforms-1271-field_44\" class=\"wpforms-field-date-time-date wpforms-datepicker wpforms-field-required\" data-date-format=\"m\/d\/Y\" data-disable-past-dates=\"0\" data-input=\"true\" name=\"wpforms[fields][44][date]\" aria-errormessage=\"wpforms-1271-field_44-error\" required><a title=\"Clear Date\" data-clear role=\"button\" tabindex=\"0\" class=\"wpforms-datepicker-clear\" aria-label=\"Clear Date\" style=\"display:none;\"><\/a><\/div><label for=\"wpforms-1271-field_44\" class=\"wpforms-field-sublabel after\">Date<\/label><\/div><div class=\"wpforms-field-row-block\"><input type=\"text\" id=\"wpforms-1271-field_44-time\" class=\"wpforms-field-date-time-time wpforms-timepicker wpforms-field-required\" data-time-format=\"g:i A\" data-step=\"30\" data-rule-time12h=\"true\" name=\"wpforms[fields][44][time]\" aria-errormessage=\"wpforms-1271-field_44-time-error\" required><label for=\"wpforms-1271-field_44-time\" class=\"wpforms-field-sublabel after\">Time<\/label><\/div><\/div><\/fieldset><\/div><div id=\"wpforms-1271-field_21-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"21\"><label class=\"wpforms-field-label\" for=\"wpforms-1271-field_21\">What do you believe you have lost because of the actions of your financial services provider? | \u1260\u134b\u12ed\u1293\u1295\u1235 \u12a0\u1308\u120d\u130d\u120e\u1275 \u12a0\u1245\u122b\u1262\u12cd \u12f5\u122d\u130a\u1275 \u121d\u12ad\u1295\u12eb\u12ce \u12e8\u12f0\u1228\u1230\u1265\u12ce \u1309\u12f3\u1275 \u121d\u1295\u12f5\u1295 \u1290\u12cd \u1260\u1208\u12cd \u12eb\u121d\u1293\u1209? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-1271-field_21\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][21]\" aria-errormessage=\"wpforms-1271-field_21-error\" required><\/textarea><\/div><div id=\"wpforms-1271-field_23-container\" class=\"wpforms-field wpforms-field-number\" data-field-id=\"23\"><label class=\"wpforms-field-label\" for=\"wpforms-1271-field_23\">If there is a financial loss you are claiming and you know the amount, please enter it here (specify in Birr). | \u12e8\u134b\u12ed\u1293\u1295\u1235 \u12aa\u1233\u122b  \u12f0\u122d\u1236\u1265\u129b\u120d \u1265\u1208\u12cd \u12a5\u12e8\u1320\u12e8\u1241 \u12a8\u1206\u1290 \u12a5\u1263\u12ad\u12ce \u12e8\u12aa\u1233\u122b\u12cd\u1295 \u1218\u1320\u1295 \u12ed\u130d\u1208\u1339 (\u1260\u1265\u122d)  <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"number\" id=\"wpforms-1271-field_23\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][23]\" step=\"any\" aria-errormessage=\"wpforms-1271-field_23-error\" required><\/div><div id=\"wpforms-1271-field_22-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"22\"><label class=\"wpforms-field-label\" for=\"wpforms-1271-field_22\">What do you think would be a fair and reasonable resolution to your complaint? | \u1208\u1245\u122c\u1273\u12ce \u134d\u1275\u1210\u12ca\u1293 \u121d\u12ad\u1295\u12eb\u1273\u12ca \u12e8\u1206\u1290 \u1218\u134d\u1275\u1214 \u121d\u1295\u12f5\u1295 \u1290\u12cd \u1265\u1208\u12cd \u12eb\u121d\u1293\u1209? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-1271-field_22\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][22]\" aria-errormessage=\"wpforms-1271-field_22-error\" required><\/textarea><\/div><div id=\"wpforms-1271-field_24-container\" class=\"wpforms-field wpforms-field-divider\" data-field-id=\"24\"><h3 id=\"wpforms-1271-field_24\" aria-errormessage=\"wpforms-1271-field_24-error\">In relation your case so far | \u1245\u122c\u1273\u12ce\u1295  \u1260\u1270\u1218\u1208\u12a8\u1270<\/h3><\/div><div id=\"wpforms-1271-field_25-container\" class=\"wpforms-field wpforms-field-radio\" data-field-id=\"25\"><fieldset><legend class=\"wpforms-field-label\">Did you submit your complaint to your financial services provider? | \u1240\u12f0\u121d \u1232\u120d  \u1245\u122c\u1273\u12ce\u1295 \u1208\u134b\u12ed\u1293\u1295\u1235 \u12a0\u1308\u120d\u130d\u120e\u1275 \u1230\u132a\u12cd \u12a0\u1218\u120d\u12a8\u1270\u12cb\u120d? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-1271-field_25\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-1271-field_25_1\" name=\"wpforms[fields][25]\" value=\"Yes | \u12a0\u12ce\" aria-errormessage=\"wpforms-1271-field_25_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1271-field_25_1\">Yes | \u12a0\u12ce<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-1271-field_25_2\" name=\"wpforms[fields][25]\" value=\"No | \u12a0\u12ed\u12f0\u1208\u121d\" aria-errormessage=\"wpforms-1271-field_25_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1271-field_25_2\">No | \u12a0\u12ed\u12f0\u1208\u121d<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-1271-field_27-container\" class=\"wpforms-field wpforms-field-date-time\" data-field-id=\"27\"><fieldset><legend class=\"wpforms-field-label\">Date \/ Time when the complaint was filed | \u1218\u127c \u1290\u12cd \u1245\u122c\u1273\u12ce\u1295 \u12eb\u1240\u1228\u1261\u1275 (\u1240\u1295\/\u12c8\u122d\/\u12d3.\u121d)  <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><div class=\"wpforms-field-row wpforms-field-medium\"><div class=\"wpforms-field-row-block wpforms-date-type-datepicker\"><div class=\"wpforms-datepicker-wrap\"><input type=\"text\" id=\"wpforms-1271-field_27\" class=\"wpforms-field-date-time-date wpforms-datepicker wpforms-field-required\" data-date-format=\"m\/d\/Y\" data-disable-past-dates=\"0\" data-input=\"true\" name=\"wpforms[fields][27][date]\" aria-errormessage=\"wpforms-1271-field_27-error\" required><a title=\"Clear Date\" data-clear role=\"button\" tabindex=\"0\" class=\"wpforms-datepicker-clear\" aria-label=\"Clear Date\" style=\"display:none;\"><\/a><\/div><label for=\"wpforms-1271-field_27\" class=\"wpforms-field-sublabel after\">Date<\/label><\/div><div class=\"wpforms-field-row-block\"><input type=\"text\" id=\"wpforms-1271-field_27-time\" class=\"wpforms-field-date-time-time wpforms-timepicker wpforms-field-required\" data-time-format=\"g:i A\" data-step=\"30\" data-rule-time12h=\"true\" name=\"wpforms[fields][27][time]\" aria-errormessage=\"wpforms-1271-field_27-time-error\" required><label for=\"wpforms-1271-field_27-time\" class=\"wpforms-field-sublabel after\">Time<\/label><\/div><\/div><\/fieldset><\/div><div id=\"wpforms-1271-field_28-container\" class=\"wpforms-field wpforms-field-file-upload\" data-field-id=\"28\"><label class=\"wpforms-field-label\" for=\"wpforms-1271-field_28\">Attach your complaint letter | \u1208\u134b\u12ed\u1293\u1295\u1235 \u1270\u124b\u1219 \u12eb\u1240\u122d\u1261\u1275\u1295 \u12e8\u1245\u122c\u1273 \u121b\u1218\u120d\u12a8\u127b \u12c8\u12ed\u121d \u12f0\u1265\u12f3\u1264 \u12eb\u1245\u122d\u1261 <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><div\n\t\tclass=\"wpforms-uploader wpforms-field-required\"\n\t\tdata-field-id=\"28\"\n\t\tdata-form-id=\"1271\"\n\t\tdata-input-name=\"wpforms_1271_28\"\n\t\tdata-extensions=\"jpg,jpeg,jpe,gif,png,bmp,tiff,tif,webp,avif,ico,heic,heif,heics,heifs,asf,asx,wmv,wmx,wm,avi,divx,mov,qt,mpeg,mpg,mpe,mp4,m4v,ogv,webm,mkv,3gp,3gpp,3g2,3gp2,txt,asc,c,cc,h,srt,csv,tsv,ics,rtx,css,vtt,mp3,m4a,m4b,aac,ra,ram,wav,x-wav,ogg,oga,flac,mid,midi,wma,wax,mka,rtf,pdf,class,tar,zip,gz,gzip,rar,7z,psd,xcf,doc,pot,pps,ppt,wri,xla,xls,xlt,xlw,mpp,docx,docm,dotx,dotm,xlsx,xlsm,xlsb,xltx,xltm,xlam,pptx,pptm,ppsx,ppsm,potx,potm,ppam,sldx,sldm,onetoc,onetoc2,onepkg,oxps,xps,odt,odp,ods,odg,odc,odb,odf,wp,wpd,key,numbers,pages\"\n\t\tdata-max-size=\"536870912\"\n\t\tdata-max-file-number=\"1\"\n\t\tdata-post-max-size=\"536870912\"\n\t\tdata-max-parallel-uploads=\"4\"\n\t\tdata-parallel-uploads=\"true\"\n\t\tdata-file-chunk-size=\"2097152\">\n\t<div class=\"dz-message\">\n\t\t<svg  viewBox=\"0 0 640 640\" focusable=\"false\" data-icon=\"inbox\" width=\"50px\" height=\"50px\" fill=\"currentColor\" aria-hidden=\"true\">\n\t\t\t<path d=\"M352 173.3L352 384C352 401.7 337.7 416 320 416C302.3 416 288 401.7 288 384L288 173.3L246.6 214.7C234.1 227.2 213.8 227.2 201.3 214.7C188.8 202.2 188.8 181.9 201.3 169.4L297.3 73.4C309.8 60.9 330.1 60.9 342.6 73.4L438.6 169.4C451.1 181.9 451.1 202.2 438.6 214.7C426.1 227.2 405.8 227.2 393.3 214.7L352 173.3zM320 464C364.2 464 400 428.2 400 384L480 384C515.3 384 544 412.7 544 448L544 480C544 515.3 515.3 544 480 544L160 544C124.7 544 96 515.3 96 480L96 448C96 412.7 124.7 384 160 384L240 384C240 428.2 275.8 464 320 464zM464 488C477.3 488 488 477.3 488 464C488 450.7 477.3 440 464 440C450.7 440 440 450.7 440 464C440 477.3 450.7 488 464 488z\"\/>\n\t\t<\/svg>\n\n\t\t<span class=\"modern-title\">\n\t\t\t\t\t\t\tDrag &amp; Drop Files, \t\t\t\t<span>Choose Files to Upload<\/span>\n\t\t\t\t\t<\/span>\n\n\t\t\t<\/div>\n<\/div>\n\n<input\n\t\ttype=\"text\"\n\t\tautocomplete=\"off\"\n\t\treadonly\n\t\tclass=\"dropzone-input\"\n\t\tstyle=\"position:absolute!important;clip:rect(0,0,0,0)!important;height:1px!important;width:1px!important;border:0!important;overflow:hidden!important;padding:0!important;margin:0!important;\"\n\t\tid=\"wpforms-1271-field_28\"\n\t\tname=\"wpforms_1271_28\" required\t\tvalue=\"\">\n<\/div><div id=\"wpforms-1271-field_29-container\" class=\"wpforms-field wpforms-field-radio\" data-field-id=\"29\"><fieldset><legend class=\"wpforms-field-label\">Did the financial institution respond to your case? | \u12e8\u134b\u12ed\u1293\u1295\u1235 \u1270\u124b\u1219 \u1208\u1245\u122c\u1273\u12ce \u121d\u120b\u123d \u1235\u1325\u1275\u12ce\u1273\u120d? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-1271-field_29\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-1271-field_29_1\" name=\"wpforms[fields][29]\" value=\"Yes | \u12a0\u12ce\" aria-errormessage=\"wpforms-1271-field_29_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1271-field_29_1\">Yes | \u12a0\u12ce<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-1271-field_29_2\" name=\"wpforms[fields][29]\" value=\"No | \u12a0\u12ed\u12f0\u1208\u121d\" aria-errormessage=\"wpforms-1271-field_29_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1271-field_29_2\">No | \u12a0\u12ed\u12f0\u1208\u121d<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-1271-field_30-container\" class=\"wpforms-field wpforms-field-file-upload\" data-field-id=\"30\"><label class=\"wpforms-field-label\" for=\"wpforms-1271-field_30\">If Yes, Please attach evidence of the financial institution\u2019s response or resolution | \u1218\u120d\u1235\u12ce \u12a0\u12ce \u12a8\u1206\u1290\u1363\u12a8\u134b\u12ed\u1293\u1295\u1235 \u12a0\u1308\u120d\u130d\u120e\u1275 \u12a0\u1245\u122b\u1262\u12cd \u12e8\u1270\u1235\u1320 \u121d\u120b\u123d\/\u121b\u1230\u1228\u1303 \u12eb\u1245\u122d\u1261\u1362 <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><div\n\t\tclass=\"wpforms-uploader wpforms-field-required\"\n\t\tdata-field-id=\"30\"\n\t\tdata-form-id=\"1271\"\n\t\tdata-input-name=\"wpforms_1271_30\"\n\t\tdata-extensions=\"jpg,jpeg,jpe,gif,png,bmp,tiff,tif,webp,avif,ico,heic,heif,heics,heifs,asf,asx,wmv,wmx,wm,avi,divx,mov,qt,mpeg,mpg,mpe,mp4,m4v,ogv,webm,mkv,3gp,3gpp,3g2,3gp2,txt,asc,c,cc,h,srt,csv,tsv,ics,rtx,css,vtt,mp3,m4a,m4b,aac,ra,ram,wav,x-wav,ogg,oga,flac,mid,midi,wma,wax,mka,rtf,pdf,class,tar,zip,gz,gzip,rar,7z,psd,xcf,doc,pot,pps,ppt,wri,xla,xls,xlt,xlw,mpp,docx,docm,dotx,dotm,xlsx,xlsm,xlsb,xltx,xltm,xlam,pptx,pptm,ppsx,ppsm,potx,potm,ppam,sldx,sldm,onetoc,onetoc2,onepkg,oxps,xps,odt,odp,ods,odg,odc,odb,odf,wp,wpd,key,numbers,pages\"\n\t\tdata-max-size=\"536870912\"\n\t\tdata-max-file-number=\"1\"\n\t\tdata-post-max-size=\"536870912\"\n\t\tdata-max-parallel-uploads=\"4\"\n\t\tdata-parallel-uploads=\"true\"\n\t\tdata-file-chunk-size=\"2097152\">\n\t<div class=\"dz-message\">\n\t\t<svg  viewBox=\"0 0 640 640\" focusable=\"false\" data-icon=\"inbox\" width=\"50px\" height=\"50px\" fill=\"currentColor\" aria-hidden=\"true\">\n\t\t\t<path d=\"M352 173.3L352 384C352 401.7 337.7 416 320 416C302.3 416 288 401.7 288 384L288 173.3L246.6 214.7C234.1 227.2 213.8 227.2 201.3 214.7C188.8 202.2 188.8 181.9 201.3 169.4L297.3 73.4C309.8 60.9 330.1 60.9 342.6 73.4L438.6 169.4C451.1 181.9 451.1 202.2 438.6 214.7C426.1 227.2 405.8 227.2 393.3 214.7L352 173.3zM320 464C364.2 464 400 428.2 400 384L480 384C515.3 384 544 412.7 544 448L544 480C544 515.3 515.3 544 480 544L160 544C124.7 544 96 515.3 96 480L96 448C96 412.7 124.7 384 160 384L240 384C240 428.2 275.8 464 320 464zM464 488C477.3 488 488 477.3 488 464C488 450.7 477.3 440 464 440C450.7 440 440 450.7 440 464C440 477.3 450.7 488 464 488z\"\/>\n\t\t<\/svg>\n\n\t\t<span class=\"modern-title\">\n\t\t\t\t\t\t\tDrag &amp; Drop Files, \t\t\t\t<span>Choose Files to Upload<\/span>\n\t\t\t\t\t<\/span>\n\n\t\t\t<\/div>\n<\/div>\n\n<input\n\t\ttype=\"text\"\n\t\tautocomplete=\"off\"\n\t\treadonly\n\t\tclass=\"dropzone-input\"\n\t\tstyle=\"position:absolute!important;clip:rect(0,0,0,0)!important;height:1px!important;width:1px!important;border:0!important;overflow:hidden!important;padding:0!important;margin:0!important;\"\n\t\tid=\"wpforms-1271-field_30\"\n\t\tname=\"wpforms_1271_30\" required\t\tvalue=\"\">\n<\/div><div id=\"wpforms-1271-field_31-container\" class=\"wpforms-field wpforms-field-radio\" data-field-id=\"31\"><fieldset><legend class=\"wpforms-field-label\">Was your case resolved by the National Bank of Ethiopia |  \u1245\u122c\u1273\u12ce \u1240\u12f0\u121d \u1232\u120d \u1208\u12a2\u1265\u1263 \u12a0\u1245\u122d\u1260\u12cd \u12cd\u1233\u1294 \u1270\u1230\u1325\u1276\u1260\u1273\u120d? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-1271-field_31\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-1271-field_31_1\" name=\"wpforms[fields][31]\" value=\"Yes | \u12a0\u12ce\" aria-errormessage=\"wpforms-1271-field_31_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1271-field_31_1\">Yes | \u12a0\u12ce<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-1271-field_31_2\" name=\"wpforms[fields][31]\" value=\"No | \u12a0\u12ed\u12f0\u1208\u121d\" aria-errormessage=\"wpforms-1271-field_31_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1271-field_31_2\">No | \u12a0\u12ed\u12f0\u1208\u121d<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-1271-field_32-container\" class=\"wpforms-field wpforms-field-radio\" data-field-id=\"32\"><fieldset><legend class=\"wpforms-field-label\">Was your case resolved by any court in Ethiopia? | \u1245\u122c\u1273\u12ce \u1240\u12f0\u121d \u1232\u120d \u1260\u12a2\u1275\u12ee\u1335\u12eb \u12cd\u1235\u1325 \u1260\u121a\u1308\u129d \u121b\u1295\u129b\u12cd\u121d \u134d\u122d\u12f5 \u1264\u1275 \u12cd\u1233\u1294 \u1270\u1230\u1325\u1276\u1260\u1273\u120d? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-1271-field_32\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-1271-field_32_1\" name=\"wpforms[fields][32]\" value=\"Yes | \u12a0\u12ce\" aria-errormessage=\"wpforms-1271-field_32_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1271-field_32_1\">Yes | \u12a0\u12ce<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-1271-field_32_2\" name=\"wpforms[fields][32]\" value=\"No | \u12a0\u12ed\u12f0\u1208\u121d\" aria-errormessage=\"wpforms-1271-field_32_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1271-field_32_2\">No | \u12a0\u12ed\u12f0\u1208\u121d<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-1271-field_33-container\" class=\"wpforms-field wpforms-field-radio\" data-field-id=\"33\"><fieldset><legend class=\"wpforms-field-label\">Is your case currently under any court proceeding in Ethiopia? | 4.4.\t\u1245\u122c\u1273\u12ce \u1260\u12a0\u1201\u1291 \u12c8\u1245\u1275 \u1260\u12a2\u1275\u12ee\u1335\u12eb \u12cd\u1235\u1325 \u1260\u121a\u1308\u129d \u121b\u1295\u129b\u12cd\u121d \u134d\u122d\u12f5 \u1264\u1275 \u1260\u12ad\u122d\u12ad\u122d \u1202\u12f0\u1275 \u120b\u12ed \u12e8\u121a\u1308\u129d \u1290\u12cd? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-1271-field_33\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-1271-field_33_1\" name=\"wpforms[fields][33]\" value=\"Yes | \u12a0\u12ce\" aria-errormessage=\"wpforms-1271-field_33_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1271-field_33_1\">Yes | \u12a0\u12ce<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-1271-field_33_2\" name=\"wpforms[fields][33]\" value=\"No | \u12a0\u12ed\u12f0\u1208\u121d\" aria-errormessage=\"wpforms-1271-field_33_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1271-field_33_2\">No | \u12a0\u12ed\u12f0\u1208\u121d<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-1271-field_34-container\" class=\"wpforms-field wpforms-field-divider\" data-field-id=\"34\"><h3 id=\"wpforms-1271-field_34\" aria-errormessage=\"wpforms-1271-field_34-error\">Additional information (optional) | \u1270\u1328\u121b\u122a \u1218\u1228\u1303 (\u1260\u134d\u120b\u130e\u1275 \u12e8\u121a\u121e\u120b )<\/h3><\/div><div id=\"wpforms-1271-field_35-container\" class=\"wpforms-field wpforms-field-radio\" data-field-id=\"35\"><fieldset><legend class=\"wpforms-field-label\">How did you hear about FCPED? | \u1235\u1208 \u134b\u12ed\u1293\u1295\u1235 \u12f0\u1295\u1260\u129e\u127d \u1325\u1260\u1243\u1293 \u12d5\u12cd\u1240\u1275 \u12f3\u12ed\u122c\u12ad\u1276\u122c\u1275 \u12a5\u1295\u12f4\u1275 \u1230\u1219? <\/legend><ul id=\"wpforms-1271-field_35\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-1271-field_35_1\" name=\"wpforms[fields][35]\" value=\"From another organization\u2019s website | \u12a8\u120c\u120b \u12f5\u122d\u1305\u1275 \u12f5\u1228 \u1308\u133d\" aria-errormessage=\"wpforms-1271-field_35_1-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1271-field_35_1\">From another organization\u2019s website | \u12a8\u120c\u120b \u12f5\u122d\u1305\u1275 \u12f5\u1228 \u1308\u133d<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-1271-field_35_2\" name=\"wpforms[fields][35]\" value=\"Your financial services provider |\u12a8\u12a5\u122d\u1235\u12ce \u12e8\u134b\u12ed\u1293\u1295\u1235 \u12a0\u1308\u120d\u130d\u120e\u1275 \u12a0\u1245\u122b\u1262\" aria-errormessage=\"wpforms-1271-field_35_2-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1271-field_35_2\">Your financial services provider |\u12a8\u12a5\u122d\u1235\u12ce \u12e8\u134b\u12ed\u1293\u1295\u1235 \u12a0\u1308\u120d\u130d\u120e\u1275 \u12a0\u1245\u122b\u1262<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"radio\" id=\"wpforms-1271-field_35_3\" name=\"wpforms[fields][35]\" value=\"Friend\/colleague\/family member | \u12a8\u1313\u12f0\u129b\/\u1263\u120d\u12f0\u1228\u1263\/\u12e8\u1264\u1270\u1230\u1265 \u12a0\u1263\u120d\" aria-errormessage=\"wpforms-1271-field_35_3-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1271-field_35_3\">Friend\/colleague\/family member | \u12a8\u1313\u12f0\u129b\/\u1263\u120d\u12f0\u1228\u1263\/\u12e8\u1264\u1270\u1230\u1265 \u12a0\u1263\u120d<\/label><\/li><li class=\"choice-4 depth-1\"><input type=\"radio\" id=\"wpforms-1271-field_35_4\" name=\"wpforms[fields][35]\" value=\"Search engine (e.g., Google) | \u12a8\u1230\u122d\u127d \u12a2\u1295\u1302\u1295 (\u1208\u121d\u1233\u120c, \u1309\u130d\u120d)\" aria-errormessage=\"wpforms-1271-field_35_4-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1271-field_35_4\">Search engine (e.g., Google) | \u12a8\u1230\u122d\u127d \u12a2\u1295\u1302\u1295 (\u1208\u121d\u1233\u120c, \u1309\u130d\u120d)<\/label><\/li><li class=\"choice-5 depth-1\"><input type=\"radio\" id=\"wpforms-1271-field_35_5\" name=\"wpforms[fields][35]\" value=\"Other | \u12a8\u120c\u120b \u121d\u1295\u132d\" aria-errormessage=\"wpforms-1271-field_35_5-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1271-field_35_5\">Other | \u12a8\u120c\u120b \u121d\u1295\u132d<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-1271-field_52-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-id=\"52\"><div class=\"wpforms-clear wpforms-pagebreak-left\"><button class=\"wpforms-page-button wpforms-page-next wpforms-disabled\"\n\t\t\t\t\tdata-action=\"next\" data-page=\"5\" data-formid=\"1271\" aria-disabled=\"true\" aria-describedby=\"wpforms-error-noscript\">Next<\/button><\/div><\/div><\/div><div class=\"wpforms-page wpforms-page-6  \" data-page=\"6\" style=\"display:none;\"><div id=\"wpforms-1271-field_36-container\" class=\"wpforms-field wpforms-field-divider\" data-field-id=\"36\"><h3 id=\"wpforms-1271-field_36\" aria-errormessage=\"wpforms-1271-field_36-error\">Please read and sign this declaration | \u12a5\u1263\u12ad\u12ce \u12a8\u12da\u1205 \u1240\u1325\u120e \u12e8\u1270\u1308\u1208\u1338\u12cd\u1295 \u12eb\u1295\u1265\u1261 \u12a5\u1293 \u12ed\u1348\u122d\u1219<\/h3><\/div>\t\t<div id=\"wpforms-1271-field_3-container\"\n\t\t\tclass=\"wpforms-field wpforms-field-text\"\n\t\t\tdata-field-type=\"text\"\n\t\t\tdata-field-id=\"3\"\n\t\t\t>\n\t\t\t<label class=\"wpforms-field-label\" for=\"wpforms-1271-field_3\" >\u1265\u1208\u12cd \u1240\u1295 \u12a0\u1245\u122b\u1262\u12cd<\/label>\n\t\t\t<input type=\"text\" id=\"wpforms-1271-field_3\" class=\"wpforms-field-medium\" name=\"wpforms[fields][3]\" >\n\t\t<\/div>\n\t\t<div id=\"wpforms-1271-field_38-container\" class=\"wpforms-field wpforms-field-content\" data-field-id=\"38\"><div id=\"wpforms-1271-field_38\" class=\"wpforms-field-medium wpforms-field-row\" aria-errormessage=\"wpforms-1271-field_38-error\"><p>I would like the National Bank of Ethiopia Financial Consumer Protection and Education Directorate (FCPED) to look into my complaint and to the best of my knowledge I have given accurate information.<\/p>\n<p>To facilitate effective review of my case, I understand that the NBE may share my information with the financial institution. It may publish my case (anonymously) for illustration purposes to enhance awareness about financial consumer protection.<\/p>\n<p>\u12e8\u12a2\u1275\u12ee\u1335\u12eb \u1265\u1214\u122b\u12ca \u1263\u1295\u12ad \u12e8\u134b\u12ed\u1293\u1295\u1235 \u1270\u1320\u1243\u121a\u12ce\u127d \u1325\u1260\u1243\u1293 \u12d5\u12cd\u1240\u1275 \u12f3\u12ed\u122c\u12ad\u1276\u122c\u1275 \u1245\u122c\u1273\u12ec\u1295 \u12a5\u1295\u12f2\u1218\u1228\u121d\u122d \u1348\u1245\u1303\u1208\u12cd\u1362 \u1260\u1270\u1328\u121b\u122a\u121d \u1263\u1208\u129d \u12d5\u12cd\u1245\u1275 \u1218\u1230\u1228\u1275 \u12e8\u1230\u1320\u1201\u1275 \u1218\u1228\u1303 \u1275\u12ad\u12ad\u1208\u129b \u1218\u1206\u1291\u1295 \u1208\u1218\u130d\u1208\u133d \u12a5\u12c8\u12f3\u1208\u1201\u1362<\/p>\n<p>\u12e8\u12a2\u1265\u1263 \u1309\u12f3\u12ec\u1295 \u12cd\u1324\u1273\u121b \u1260\u1206\u1290 \u1218\u1295\u1308\u12f5 \u1208\u1218\u1218\u1218\u122d\u1218\u122d \u12a5\u1295\u12f2\u127d\u120d \u12a0\u1235\u1348\u120b\u130a \u1206\u1296 \u1232\u12eb\u1308\u1298\u12cd \u1218\u1228\u1303\u12ec\u1295 \u1208\u134b\u12ed\u1293\u1295\u1235 \u12a0\u1245\u122b\u1262\u12cd \u121b\u12ab\u1348\u120d \u12a5\u1295\u12f0\u121a\u127d\u120d \u1270\u1228\u12f5\u127b\u1208\u1201\u1362 \u12a5\u1295\u12f2\u1201\u121d \u12e8\u12a5\u1294\u1295 \u1309\u12f3\u12ed \u12e8\u134b\u12ed\u1293\u1295\u1235 \u1270\u1320\u1243\u121a\u12ce\u127d \u1325\u1260\u1243\u1295 \u130d\u1295\u12db\u1264 \u1208\u121b\u1233\u12f0\u130d \u121b\u1295\u1290\u1274 \u1233\u12ed\u1308\u1208\u133d \u1208\u1205\u12dd\u1265 \u121b\u1235\u1270\u121b\u122a\u12eb\u1290\u1275 \u1218\u1320\u1240\u121d \u12a5\u1295\u12f0\u121a\u127d\u120d \u1270\u1235\u121b\u121d\u127b\u1208\u12cd\u1362<\/p>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-1271-field_39-container\" class=\"wpforms-field wpforms-field-date-time\" data-field-id=\"39\"><fieldset><legend class=\"wpforms-field-label\">Date | \u1240\u1295<\/legend><div class=\"wpforms-field-row wpforms-field-medium\"><div class=\"wpforms-field-row-block wpforms-date-type-datepicker\"><div class=\"wpforms-datepicker-wrap\"><input type=\"text\" id=\"wpforms-1271-field_39\" class=\"wpforms-field-date-time-date wpforms-datepicker\" data-date-format=\"m\/d\/Y\" data-disable-past-dates=\"1\" data-disable-todays-date=\"0\" data-input=\"true\" name=\"wpforms[fields][39][date]\" aria-errormessage=\"wpforms-1271-field_39-error\" ><a title=\"Clear Date\" data-clear role=\"button\" tabindex=\"0\" class=\"wpforms-datepicker-clear\" aria-label=\"Clear Date\" style=\"display:none;\"><\/a><\/div><label for=\"wpforms-1271-field_39\" class=\"wpforms-field-sublabel after\">Date<\/label><\/div><div class=\"wpforms-field-row-block\"><input type=\"text\" id=\"wpforms-1271-field_39-time\" class=\"wpforms-field-date-time-time wpforms-timepicker\" data-time-format=\"g:i A\" data-step=\"30\" data-rule-time12h=\"true\" name=\"wpforms[fields][39][time]\" aria-errormessage=\"wpforms-1271-field_39-time-error\" ><label for=\"wpforms-1271-field_39-time\" class=\"wpforms-field-sublabel after\">Time<\/label><\/div><\/div><\/fieldset><\/div><div id=\"wpforms-1271-field_53-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-id=\"53\"><div class=\"wpforms-clear wpforms-pagebreak-left\"><button class=\"wpforms-page-button wpforms-page-next wpforms-disabled\"\n\t\t\t\t\tdata-action=\"next\" data-page=\"6\" data-formid=\"1271\" aria-disabled=\"true\" aria-describedby=\"wpforms-error-noscript\">Next<\/button><\/div><\/div><\/div><div class=\"wpforms-page wpforms-page-7 last \" data-page=\"7\" style=\"display:none;\"><div id=\"wpforms-1271-field_49-container\" class=\"wpforms-field wpforms-field-entry-preview\" data-field-id=\"49\"><div class=\"wpforms-entry-preview-updating-message\">Updating preview\u2026<\/div><div class=\"wpforms-entry-preview-notice\" style=\"display: none;\"><strong>This is a preview of your submission. It has not been submitted yet!<\/strong><br \/>\nPlease take a moment to verify your information. You can also go back to make changes.<\/div><div class=\"wpforms-entry-preview-wrapper\" style=\"display: none;\"><\/div><\/div><div id=\"wpforms-1271-field_48-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-id=\"48\"><div class=\"wpforms-clear wpforms-pagebreak-left\"><button class=\"wpforms-page-button wpforms-page-prev wpforms-disabled\"\n\t\t\t\t\tdata-action=\"prev\" data-page=\"7\" data-formid=\"1271\" aria-disabled=\"true\" aria-describedby=\"wpforms-error-noscript\">Previous<\/button><\/div><\/div><\/div><script>\n\t\t\t\t( function() {\n\t\t\t\t\tconst style = document.createElement( 'style' );\n\t\t\t\t\tstyle.appendChild( document.createTextNode( '#wpforms-1271-field_3-container { position: absolute !important; overflow: hidden !important; display: inline !important; height: 1px !important; width: 1px !important; z-index: -1000 !important; padding: 0 !important; } #wpforms-1271-field_3-container input { visibility: hidden; } #wpforms-conversational-form-page #wpforms-1271-field_3-container label { counter-increment: none; }' ) );\n\t\t\t\t\tdocument.head.appendChild( style );\n\t\t\t\t\tdocument.currentScript?.remove();\n\t\t\t\t} )();\n\t\t\t<\/script><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" style=\"display:none;\"><input type=\"hidden\" name=\"wpforms[id]\" value=\"1271\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/flw.nbe.gov.et\/am\/wp-json\/wp\/v2\/pages\/444\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-1271\" class=\"wpforms-submit\" data-alt-text=\"Sending...\" data-submit-text=\"Submit Complaint\" aria-live=\"assertive\" value=\"wpforms-submit\">Submit Complaint<\/button><img decoding=\"async\" src=\"https:\/\/flw.nbe.gov.et\/am\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><\/form><\/div>  <!-- .wpforms-container --><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-444","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/flw.nbe.gov.et\/am\/wp-json\/wp\/v2\/pages\/444","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/flw.nbe.gov.et\/am\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/flw.nbe.gov.et\/am\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/flw.nbe.gov.et\/am\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/flw.nbe.gov.et\/am\/wp-json\/wp\/v2\/comments?post=444"}],"version-history":[{"count":0,"href":"https:\/\/flw.nbe.gov.et\/am\/wp-json\/wp\/v2\/pages\/444\/revisions"}],"wp:attachment":[{"href":"https:\/\/flw.nbe.gov.et\/am\/wp-json\/wp\/v2\/media?parent=444"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}